Terms of Service

1. Who can use BloomWed

You must be at least 18 years old and able to form a binding contract under South African law to use the Service. BloomWed is offered to two types of users: couples planning a wedding ("Couples") and wedding businesses listing their services in the marketplace ("Vendors"). Some features may only be available to one user type.

2. Accounts

You are responsible for the accuracy of the information you provide, for keeping your login credentials secure, and for all activity that occurs under your account. Notify us immediately at hello@bloomwed.co.za if you suspect unauthorised use of your account.

3. Couple packages and payment

Couples choose a once-off package (Save the Date, Essential, or Complete). Prices are shown in South African Rand (ZAR) and are inclusive of any applicable taxes unless stated otherwise. A package is not a subscription: you pay once for that package's features for your wedding.

How to pay. Payment is currently made by electronic funds transfer (EFT) into BloomWed's bank account. After you choose a package, you can request payment details from your dashboard. We then email you the amount, our banking details and a unique payment reference. Please use that exact reference and send us your proof of payment. Your package is activated once we confirm that your payment has been received, and we will email you a receipt.

Setting up before you pay. Until a package is paid for, your wedding website stays in draft. You can set it up and try most features, but it is not visible to the public, and features that reach your guests (such as publishing and sending updates by WhatsApp) stay locked. When your payment is confirmed, the features of your package apply, and anything set up in draft that your package does not include is removed.

Upgrades. You may upgrade to a higher package at any time. An upgrade costs the difference between the price of your current package and the new one, is paid in the same way, and unlocks once we confirm payment. Everything you have already built stays as it is. Before you have paid, you can upgrade to a higher package from your package page at the new package's price. Once you are on our highest package there is nothing further to upgrade to.

Discount codes. From time to time we give a couple a personal discount code, for example a welcome code for a percentage off the Complete package. A code belongs to the couple it was sent to, can be used once, and cannot be shared, sold or combined with another offer. It must be entered on your dashboard before its expiry date, and it is used up when your payment is confirmed. A code applies only to the package it was issued for, and we may withdraw a code that has been misused.

Moving to a lower package. The site does not offer downgrades. If you would like a lower package, email hello@bloomwed.co.za and we will tell you what is possible. Section 5 (Refunds and cancellations) applies to any amount already paid.

How long your website stays online. Your public wedding website remains available for six (6) months after the wedding date shown on your account, after which the public address is taken offline. If you change your wedding date, the six months are counted from the new date. If no wedding date is set, we may take a published website offline after a reasonable period, and will email you first. After your website goes offline you can still sign in to your account and content, subject to our retention practices.

4. Vendor listings

Vendor listings are currently offered free of charge while BloomWed is in its early launch phase. Paid subscription tiers (Basic, Standard, and Featured) will be introduced in future — existing vendors will be notified in advance of any billing changes before being charged.

5. Refunds and cancellations

Because Couple packages unlock digital access immediately on payment, fees are generally non-refundable once a website has been published; this applies equally to upgrade payments. If you believe you were charged in error, contact us at hello@bloomwed.co.za and we will review the request. This does not affect any statutory rights you have under the Consumer Protection Act 68 of 2008.

6. User content

You retain ownership of the photos, text, guest lists, and other content you upload ("User Content"). By uploading content, you grant BloomWed a non-exclusive, royalty-free licence to host, store, display, and transmit that content solely for the purpose of operating and providing the Service to you and, where you choose to make a page public, to your invited guests. You are responsible for ensuring you have the right to upload and share any content you submit, including photos of guests uploaded to a shared gallery. We may resize, compress or convert photos you upload so that they load quickly and display the right way up.

Guest information. If you add guests' details (such as phone numbers), you confirm that you are entitled to share them with BloomWed and that those guests can reasonably expect to hear from you about your wedding.

7. Acceptable use

You agree not to use the Service to:

• Upload unlawful, defamatory, obscene, or infringing content;
• Send unsolicited bulk messages or spam via WhatsApp, email, or otherwise;
• Impersonate another person or misrepresent your affiliation with any Vendor;
• Attempt to gain unauthorised access to another user's account or data;
• Scrape, resell, or misuse marketplace listings or guest data.

8. Vendor listings and marketplace

Vendors are solely responsible for the accuracy of their listings, pricing, and portfolio content. BloomWed does not vet, endorse, or guarantee the quality of any Vendor's services and is not a party to any agreement between a Couple and a Vendor made via an enquiry. Disputes about bookings, deposits, or service quality are between the Couple and the Vendor.

9. WhatsApp and electronic communications

By providing a phone number or email address, you agree that BloomWed, and the Couple whose wedding you are invited to, may send you service-related messages by WhatsApp or email. These may include RSVP confirmations, wedding updates, and account or payment notices. Couples may also share invitation links and updates from their own WhatsApp or email; those messages come from the Couple, not BloomWed, and the Couple is responsible for them. You may stop receiving messages at any time by telling the Couple or contacting us at hello@bloomwed.co.za. Messages are delivered through third-party providers, and we cannot guarantee delivery.

10. Personal invitation links

A guest may be given a personal RSVP link. Anyone who has the link can open that guest's RSVP page, so please keep it private and do not share it. The guest's email address and phone number appear only partly hidden. Once a guest has replied, the link cannot be used to change the reply; the guest should contact the Couple, who can reopen it. A Couple can replace a guest's link at any time, which stops the old link working.

11. Availability and changes to the Service

We aim to keep BloomWed available at all times but do not guarantee uninterrupted access. We may modify, suspend, or discontinue features of the Service at any time, and may update these Terms from time to time. Material changes will be notified via the Service or by email. Continued use after changes take effect constitutes acceptance of the revised Terms.

12. Termination

We may suspend or terminate your account if you breach these Terms. You may close your account at any time by contacting hello@bloomwed.co.za. Upon termination, your public wedding website or vendor listing will be taken offline; we may retain data as described in our Privacy Policy.

13. Disclaimers and limitation of liability

The Service is provided "as is" without warranties of any kind, to the maximum extent permitted by law. BloomWed is not liable for indirect, incidental, or consequential damages arising from your use of the Service, including missed RSVPs, delivery failures of WhatsApp or email messages, or disputes with Vendors, except where liability cannot be excluded under South African law.

14. Governing law

These Terms are governed by the laws of the Republic of South Africa. Any dispute arising from these Terms or your use of the Service will be subject to the exclusive jurisdiction of the South African courts.

15. Contact

Questions about these Terms can be sent to hello@bloomwed.co.za.